Privacy Policy

Personal identification information (Name, email address, phone number, Company) when you use the 'book a demo', 'get started' or similar forms. 

We use third-party cookies from services like Google Analytics and Hubspot which provide data such as your device, operating system, but this can’t be used to identify you personally.

• Hosted forms which will give us your personal identification information if you give us your consent
  
  
• Use or view our website via your browser’s cookies

Our Company collects your data so that we can:

• Respond to your contact form enquiries
  
  
• Improve the experience of using our site

Data is stored through a variety of enterprise-grade data processing platforms such as Hubspot and Salesforce. Only trained staff have access to the data you provide. 

If you have given express consent to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Kooth PLC from contacting you for marketing purposes or giving your data to other members of the Kooth PLC Group.

If you no longer wish to be contacted for marketing purposes, please email dpo@kooth.com.

Kooth PLC would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Kooth PLC for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Kooth PLC correct any information you believe is inaccurate. You also have the right to request Kooth PLC to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Kooth PLC erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Kooth PLC restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Kooth PLC’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Kooth PLC transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@kooth.com

Updated 01/03/22

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information.

Cookies provide a convenience feature to save you time, or tell the Web server that you have returned to a specific page.

Cookies set by the website owner (in this case, Kooth) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and Subscription Service. For example, Kooth keeps track of the Websites and pages you visit within work.kooth.com, in order to determine what portion of the Website is the most popular or most used. This data is used to deliver customised content and promotions within the Kooth Website  to customers whose behaviour indicates that they are interested in a particular subject area. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

What types of cookies do we use and how do we use them?

The specific types of first and third party cookies served through our Websites and the purposes they perform.

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided below.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. You may opt out by clicking here: http://optout.aboutads.info/ or http://optout.networkadvertising.org/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

Essential website cookies: Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.


Do you use Flash cookies or Local Shared Objects?

The Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your Web browser. This technology creates locally stored objects that are often referred to as "Flash cookies." Kooth does not use Flash cookies. 

Do you serve targeted advertising?

Kooth does not use advertising on its sites.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. We will notify you of any material changes to this Cookie Policy prior to the changes becoming effective by posting the changes on this page and providing a more prominent notice with on-site or email notifications. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

To get in touch, please contact:

Data Protection Officer

Kooth Plc, 5 Merchant Square, London. W2 1AY

dpo@kooth.com

Should you wish to report a complaint or if you feel that Kooth PLC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website for contact details: https://ico.org.uk/